Before you write
Search these docs (press /) and skim When something looks wrong — a good share of questions are answered faster there than any reply could arrive.
Contact us
Use the Contact support button at the top of every docs page. Include:
- Your store URL (the .myshopify.com address is fine).
- What you expected, and what happened instead — a screenshot or screen recording is worth ten paragraphs.
- The theme version, from the theme card in Online Store → Themes.
- The page where it happens, and whether it happens on desktop, mobile, or both.
We reply within two business days, and critical bugs are prioritized ahead of everything else.
Theme updates
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When an update is available for a Theme Store purchase, the theme card in Online Store → Themes offers it. Updating adds the new version to your library alongside your current one — your customizations carry over.
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Preview the updated copy before publishing it, walk your key pages, then publish.
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Your previous version stays in the library as an automatic fallback.
Support covers the theme — its sections, settings, and behavior. For questions about Shopify itself (orders, shipping settings, billing) Shopify’s own support is the right door, and for third-party apps, the app’s developer.